Reviews are feedback. Whether positive, critical, or somewhere in the middle, that feedback can help you learn more about your customers and make changes to your service. We will not allow business/listing owners to hide real reviews and opinions of Hungry for the Culture users.
Also, having a mix of both positive and critical reviews is a good thing. It shows a wide range of experiences and helps consumers trust what they’re seeing. While receiving a critical review can hurt your rating on Hungry for the Culture, you might be able to mend a situation and/or change a consumer's perspective, by following these three steps:
- Be solutions based: Take a moment to respond to the review from a positive, solutions based perspective.
- Take the high road: Your business is your pride and joy, but a defensive or harsh tone might turn people off. If you’re worried about how your response sounds, let a trusted co-worker or friend read through it before posting.
- Take comfort: In the end, you can’t please 100% of your customers 100% of the time. Attempt to mend any valid issues presented, trust that you did everything you could, and continue providing the best possible service to potential customers.
If you believe the review was written by a competitor or is unfair because the situation was resolved, please submit a ticket detailing why you believe the review should be removed. Include your listing name, the reviewer's name and every detail about the interaction. We will review your request and reach out to both parties for a resolution before taking immediate action.